First Recovery Website Privacy Policy

The pages on this website are only directed at United Kingdom residents and comply with appropriate UK legislation and regulation. We have provided this privacy policy to help you understand how we collect and use your personal information when you visit our website.


What information we collect about you

We may collect and process the following data about you:

  • Information that you provide by filling in forms on our site. This includes information provided by you in our contact form or claim form or when you request material or further services. We may also ask you for information.
  • If you contact us, we may keep a record of that correspondence.
  • We may also collect information when you voluntarily complete surveys that we use for research purposes, provide feedback and participate in competitions.
  • Details of your visits to our site and the resources that you access.
  • Your IP address (this is your computer's individual identification number for internet connection) that is automatically logged by our web server. This is used to note your interest in our website.
  • If you use our online customer portal, BRIO, we collect and store information about you such as email address, telephone number, company name, address and position and current insurer details.


How your information will be used

The information we collect will be used to make contact with you and create a contract with you should you decide to purchase a product or service from us.

We will retain any information we have collected about you for up to 6 years after our professional relationship has terminated. However, data held electronically may be retained for longer.


Your rights of access to your data

You have a right to obtain a copy of the personal information that we hold about you. If you believe that any information held is incorrect or incomplete, you should contact us. Any information that is found to be incorrect or incomplete will be amended promptly.

You also have a right to “be forgotten”. This means you can ask for the information which we hold about you to be deleted from our records but this will mean that we will be unable to continue to provide disaster recovery services to you.



We would like to send information to you about our own products and services by post, telephone, email or SMS. We may also want to share your information with other carefully selected companies so that they may send you information about their products and services by post, telephone, email or SMS. If you are happy for your information to be shared in this way please confirm this with us when we ask you.

Unless you give us consent we will be unable to send you marketing information or share your information with other carefully selected companies. If you give your consent it can be withdrawn at any time by notifying us.



We may also use cookies to store information about you. Cookies are text files sent by us to your computer or other access device when you visit our site. We use cookies to compile visitor behaviour information, such as tracking visitor use of the website and compiling statistical reports on website activity.

Information on deleting or controlling cookies is available at Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our site.


Other websites

Our website may contain links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.


Changes to our privacy policy

We keep our privacy policy under regular review and we will place any updates on this webpage.


How to contact us

Please contact us if you have any questions about our privacy policy or information we hold about you by writing to:

First Recovery
4, The Old Mill
Reading Road


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