An unusual aspect of our job is attending disasters affecting family-run businesses where the emotional impact of a loss can hit hardest. Sometimes they are still in tears.
We get on with organising dull but necessary things which take precious time while the owners focus on providing reassurance to their staff, suppliers and most importantly their clients. We have experience of our clients’ competitors phoning their customer base the morning after a fire.
Peace of mind with First Recovery means you get on with what’s important - leave the rest in expert hands.
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Monday, 06:30am: Client location is devastated by fire despite the best efforts of the local Fire Brigade.
Monday, 9am: Client Owner calls First Recovery 03333 661 999
9am – 12 midday: First Recovery organises and secures occupancy in a recovery location nearby. IT equipment, regularly tested and updated & held in bonded stock is immediately despatched. The Owner is invited to meet First Recovery representatives at the new location at 2pm.
Midday: First Recovery arrives at the recovery site: our Event Manager liaises with the client and others to ensure a smooth recovery and diverts phones to the new location or to mobile if possible. A qualified IT technician commissions the IT network, internet and email services.
2pm: The Owner arrives at the recovery site, starts calling his major clients to explain that the business is back up-and-running: the usual telephone number works, as does full email and web access. The Owner continues through the crisis by contact with his staff and major suppliers.
3pm: The client’s own IT supplier arrives with the client’s ‘hot’ standby server. Our technician provides help & expertise in connecting the server to the newly-installed network. He also helps reinstate data from back-up.
4pm: First Recovery leaves the recovery site. Our client is back to business.
Testimonials & Case Studies
The client is a recruitment company specializing in the supply and provision of over 100 workers per day to the catering, cleaning and security industries in the Midlands. The nature of the business – each worker has to visit the client’s office prior to being transported by coach to their place of work - meant the client’s needs were most specific. They needed enough space to be able to accommodate the high volume of visitors to their office, the ability to park a full size coach nearby as well as being relocated no more than a mile away from the location that suffered serious water damage. A tough challenge in a city centre environment!
After liaising with the Managing Director of the client, alternative premises were agreed upon and by lunch time the next day First Recovery DIRECT had the client successfully installed in the new premises with access to email, internet, telephones and their operating systems.
Sutton Kersh, a full-service estate agent/surveyor/auctioneer with five offices in and around Liverpool were prepared for one of their most busiest days of the year; a major property auction which would entail a large volume of calls. Disaster struck and one of their offices was badly damaged by fire. Sutton Kersh's insurer mobilised First Recovery DIRECT to provide the disaster recovery service.
Liaising quickly with the client, First Recovery sourced conveniently located offices, installed computer equipment and redirected all telephone lines. Within a few hours Sutton Kersh were able to contact their entire database and were able to receive calls in readiness for their auction.
"We took out disaster recovery protection without really thinking we would need it, and we are so glad we did. Our office was recently damaged by fire and First Recovery dealt swiftly and effortlessly in relocating us into new offices. Within 24 hour we were fully operational. Thanks to First Recovery - your efforts were very much appreciated."- James Kersh, Managing Director
In the nicest possible terms, Kathryn Gallen, Managing Director of recruitment consultants 2nd City Resourcing, hopes never to talk to First Recovery again.
Arriving in the morning at their offices in Birmingham, employees of two companies, part of the same group who share the same offices, were to discover that a flood on one of the upper floors, although not physically damaging their offices in any way, had left the building without electricity and internet connectivity. While one company was fortunate enough to be able to relocate their employees to their main London office for the duration of the clean up, the other was faced with the bigger challenge of working out how "business as usual" could be achieved without an office and, as their entire back office function is web based, without an internet connection.
In stepped First Recovery. Within one hour of Ms Gallen registering the event with her insurer, First Recovery was on the phone discussing her requirements and the logistics of moving her offices to a recovery location. Within 24 hours, the client was relocated to an office within the same postcode, temporary PCs and printers were installed with complete broadband access to their back office function and post was re-directed. First Recovery was also able to redirect their 0870 number to phones in the new location.
"Being the least technical person I know" said Ms Gallen, "it was brilliant to have someone take charge and organise us to the extent that we were up and running so quickly. We have learnt first-hand how important it is to have contingency plans in place so it's comforting to know that we are able to minimise the impact in situations such as this".
"The practical and technical assistance offered by First Recovery DIRECT has made our offering to the Professions and those sectors where offices are the core of their operation a market leader. At The Insurance Partnership we believe that by our involvement we will add value... and have certainly ensured we have delivered this by providing clients with a critical service that will enhance their recovery process should they suffer a serious incident or disaster."- Richard J Tuplin – Senior Associate Director
"Just a short note to say how very much we appreciated your help in the first few hours in what turned out to be a total loss for our clients Teckno Developments Ltd. The efficient service provided by your company was a great help in enabling our clients to be up and running within two days of the fire occurring. As Brokers it takes a great deal of weight off our shoulders in being able to tell the client that we can provide them with an office with telephone and computer facilities when they are faced with a catastrophe. Your help and assistance was invaluable. "- Stuart Young, Bluefin