First Recovery 'Day One' emergency disaster recovery service packages
comprises:
- Unlimited access to our easy-to-use secure online Business Continuity
planner BRIO (Business Recovery Information Online).
- We organise accommodation in a recovery location (normally within a 5 mile
radius of your premises) for a minimum of one month - 500+ recovery
locations around the UK with furniture, meeting rooms, reception facilities
and secretarial services. You can stay at the recovery site longer by
arrangement with your insurance company.
- An experienced Disaster Event Manager ‘owns’ the event from
beginning to end, and attends the recovery site. All our Event Managers are
highly experienced crisis managers and provide you
with a single point of liaison & contact.
- Our qualified technical IT staff also attend the recovery location.
- We redirect your phone lines to the recovery location or mobile phones
(where possible).
- We deliver, install & commission a 6 or 12-station PC network plus colour
laser printer. One PC may be designated as the server, or bring in your own
standby server to add to the network.
- We quickly re-establish broadband connection to internet services.
- Your own company domain email service is reinstated.
- Our IT staff will provide general support and help to reinstate your
backed-up data.
- We will also provide unlimited telephone support for all technical queries
whilst our IT equipment is under rental.
- Provision of online data backup services (optional – please contact us for
further details).
- All services delivered within 24 hour target SLA from receiving your call.
Our service is specifically designed to allow you to take back full control of
your business with one day of disaster.
