Insurers

The SME marketplace is becoming more competitive every year. Other than by brand or price it is very difficult for insurers to differentiate themselves in this increasingly overcrowded and homogenous sector.

We provide differentiation to those insurers that adopt our service, delivering competitive advantage to our insurer partners as well as a valued service to their SME clients.

How we work with Insurers

The service is embedded into an insurer partner’s policy offering, typically at no cost to the client. This requires no change to policy wordings. A document advising the insured of the service and what to do in an emergency is provided.

We charge our insurer partners a monthly fee based on the number of policies to which the service attaches. This could be an entire portfolio, a scheme or a specific broker’s facility with the insurer partner.

The Service

First Recovery’s unique emergency disaster recovery service comprises:

• accommodation (normally within a 5 mile radius of the insured premises)
  in any one of over 450 standby office locations around the UK complete
  with furniture, meeting rooms, reception facilities and secretarial services
  
  
• a dedicated FR event manager attends on site along with the IT technicians
  
  
• reinstatement of the client’s email service
  
  
• delivery, commissioning and installation of a standby 6-station PC network
  

  IT equipment minimum specification:

  • 2GHz processor, 2 GB RAM, 320GB hard disk, CD-ROM/DVD, 15" monitor, keyboard, mouse
  • one PC may be designated as a server
  • 24-hour soak tested
  • Delivered, pre-loaded, and configured with Microsoft Windows XP or 7, MS Office and/or MS Exchange
  • Network card and laser printer
  • We hold bonded stock of this equipment delivered against our Service Level Agreement.

  
  
• reinstatement of data where our online backup service has been used
  
  
• redirection of telephone lines

…all services delivered within 24 hours of receiving instructions
to mobilise from the insurer partner.